Heights Finance Corporation
  • Anderson IN P & L
  • Anderson, IN, USA
  • Full Time

Offering a competitive benefits package to our team members is a top priority. Our team members are offered medical, dental, vision, flexible spending accounts and voluntary life benefits. We ensure long term success by offering a 401k plan with company match as well as company-paid short and long term disability, life insurance, paid time off, and wellness programs


Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We are currently seeking a motivated, dependable, team oriented individual to join our team in the position of Collection Branch Manager in our Anderson, IN P&L location. 

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary, plus lucrative incentive bonus program and a comprehensive benefits package.

The Collection Branch Manager will be responsible for all bad debt collection activity assigned to their respective branch while adhering to corporate policies and procedures.

Some of the essential responsibilities are as follows:

Optimizing team talents by providing leadership and coaching by:

  • Establishes clear goals for the branch staff that tie to the vision and mission of the business 
  • Conduct ongoing progress and coaching sessions with staff in order to meet overall branch goals 
  • Participate in manager training opportunities and apply learned behaviors 

Manage all branch activities to ensure overall efficiency of collection operations while adhering to corporate and regulatory policies and procedures

  • Ensure team members have an understanding of their specific job expectations and holding team members accountable for work that is accurate, organized and completed within necessary timeframes.
  • Demonstrate expert knowledge and ability by taking action in order to get results
  • Assist with the recovery budget process and manages fiscal year budget including recovery estimates and expense control.
  • Prepares various branch required reports in timely manner.
  • Proactively maintains a professional relationship with third party collection council ensuring an informed awareness of collection recovery activities.
  • Manages the branch audit process and maintain relationships with internal audit team, investigating their findings and recommendations and making corrections as needed.

Manages collection of recoveries which result in a net profit

  • Proactively manage charged off accounts with a sense of urgency.
  • Uses negotiation methods by asking the appropriate questions to determine a payment solution for both the company and the individual.
  • Keeps account records up to date in CIM with detailed documentation of customer information, contacts made for collection efforts, situations, and agreements.
  • Using fact finding techniques to capture key information that locates customer (credit bureaus, skip traces, cosigners, references, etc.)

Job Requirements 

  • 1-3 years consumer lending experience with a focus on collection activity
  • Prior management experience (preferably in the financial industry) 
  • Prior sales experience and/or knowledge of sales development strategies 
  • Strong organizational skills 
  • Strong written and oral communication skills 
  • Ability to delegate, motivate and accomplish predetermined goals 
  • Proficient with Microsoft applications (Word and Excel) 
  • Some traveling required 

Chosen candidate will be required to successfully complete drug, background and credit screenings.

Education/Experience: BS/BA and/or equivalent work experience and 1 to 3 years of experience in consumer lending industry or a combination thereof

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.

Heights Finance Corporation
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