Heights Finance Corporation
  • Michigan City IN
  • Michigan City, IN, USA
  • Full Time

Offering a competitive benefits package to our team members is a top priority. Our team members are offered medical, dental, vision, flexible spending accounts and voluntary life benefits. We ensure long term success by offering a 401k plan with company match as well as company-paid short and long term disability, life insurance, paid time off, and wellness programs

Heights Finance Corporation is a leading consumer finance organization located in the Midwest with over 100 branches in six states. We are currently seeking a motivated, dependable, team oriented individual to join our team in the position of Branch Manager in our Michigan City, IN location. 

Heights Finance team members enjoy working in a growth-oriented company within an exciting industry, in a diverse work environment that offers great advancement opportunities, competitive salary and a comprehensive benefits package.

The Branch Manager, through effective leadership and participation, is responsible for the growth of receivables, quality control of delinquency, and profitability of their respective branch while adhering to corporate policies and procedures as well as industry standards.

Some of the essential responsibilities are as follows:

Optimizing team talents by providing leadership and coaching by:

  • Establishes clear goals for the branch staff that tie to the vision and mission of the business 
  • Conduct ongoing progress and coaching sessions with staff in order to meet overall branch goals 
  • Participate in manager training opportunities and apply learned behaviors 

Manage all branch activities to ensure overall profitability of branch while adhering to corporate and regulatory policies and procedures:

  • Establishes and manages yearly budget including expense control
  • Handles daily activities including lending, sales and collections with effective planning and time management of team and workflow
  • Utilize daily and monthly reports to analyze actual versus planned results and zero in on necessary actions. 
  • Managing the branch audit process and maintaining relationships with the audit team 
  • Obtains and maintains appropriate state insurance licenses 

Business Development including:

  • Understands the customer market, sales trends and competition 
  • Executes growth by both developing and maintaining referrals, dealer relationships and managing the ongoing customer relationship 
  • Promotes customer retention by developing and maintaining programs for existing customers through marketing campaigns, phone and counter connections 
  • Ensures the delivery of exceptional customer experiences within the branch 
  • Monitors the loan process for consistency and overall decision making to generate quality loans and repeat customers 
  • Adheres to all credit and operational policies in regards to lending. 

Proactively managing delinquency by:

  • Manage delinquent accounts with a sense of urgency 
  • Reviewing accounts to identify patterns and resolving issues on a timely basis 
  • Credit counseling techniques

Job Requirements 

  • 3-5 years consumer lending experience including experience in regards to lending and delinquency control 
  • Prior management experience (preferably in the financial industry) 
  • Prior sales experience and/or knowledge of sales development strategies 
  • Strong organizational skills 
  • Strong written and oral communication skills 
  • Ability to delegate, motivate and accomplish predetermined goals 
  • Maintain/obtain state insurance license 
  • Proficient with Microsoft applications (Word and Excel) 
  • Some traveling required 

Chosen candidate will be required to successfully complete drug, background and credit screenings.

Education/Experience: BS/BA and/or equivalent work experience and 3-5 years of experience in consumer lending industry or a combination thereof

Heights Finance Corporation is pleased to be an Equal Opportunity Employer. We value the diversity of our employees and the benefit it brings to our company.

Heights Finance Corporation
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